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Chatwave
Select a conversation from the left
to start messaging
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| Name | Phone | Tags | Source | Added | |
|---|---|---|---|---|---|
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Total contacts
-
In database
Messages received
-
All time
WhatsApp source
-
Auto-saved
Manual contacts
-
Added manually
Send a broadcast
Select a filter to see recipient count
Past campaigns
| Template | Sent to | Targeted | Sent | Failed | Date |
|---|---|---|---|---|---|
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Business info
Change password
AI auto-reply
Enable AI bot
Automatically reply using your knowledge base
Hand off to agent
Flag conversation when bot is unsure
After-hours only
AI replies only outside business hours
FAQ auto-replies
When "Enable AI bot" above is on, a customer message containing any of these keywords gets this answer sent automatically.
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Data sources
Google Sheets
Sync contacts from a spreadsheet automatically
CSV import
Upload a contacts CSV file
Webhook / API
Push contacts from your own system via API
WooCommerce
Pull orders for automated order lookup replies